Our Terms and Policy
| Back Orders: |
Shortages under 6 pieces (or under $40 will not be backordered). Please add to your next reorder. (Items temporarily out of stock will be back ordered, unless your order indicates otherwise.)
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| Terms: |
Net 20 or prepay by credit card with Visa, MasterCard, AmerEx or Discover.
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| Credit: |
Please submit at least 5 trade references and bank, with owners name, full address, phone, FAX and account number, if available. Allow additional two weeks for new credit processing. Credit Card, or C.O.D. will speed delivery
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| Freight: |
F.O.B. Sonoma, CA. Warehouse address: 21660 Eighth St., East Sonoma, CA 95476
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| Turnaround Time: |
5 - 7 DAYS, subject to credit approval and availability.
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| Shortages/Damages: |
MUST be reported within 5 days of receipt, including glassware claims. NO RETURNS WITHOUT WRITTEN AUTHORIZATION. (No credit for store damage or shop worn product.)
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| Guarantee: |
WE DO OFFER 100% GUARANTEE FOR ANY BREAKAGE OR DEFECTS OF PRODUCT.
Our Wine Things staff is always happy to speak with you on our toll free number 1-800-447-3983 (1-800-44-PEWTER). or e-mail us. Please call on us - we pride ourselves on EXCELLENT customer service!
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